Our Service

Our service to customers begins with an understanding of the individual needs of each customer. Our sales team are all employed by the company and they will help you in tailoring the product to match your specific requirements. Often the first contact that customers make is as a result of a recommendation from a friend, relative or neighbour who we have dealt with in the past. It’s because of the importance we place on customer satisfaction that we have been in business locally since 1985. Following that first contact, we encourage customers to visit our showroom to see and feel the products. As we manufacture our products on site customers can also see them being made if they wish.

Customers are as individual as their homes, and we want their new doors, windows or conservatories to be exactly as they want them. All our products are made to order and our investment in IT means that after a full on-site survey of the customers’ requirements, orders are specified, checked and verified before being automatically translated into an order for production in our factory. We also agree installation arrangements with customers at this stage – all part of the Joedan Experience!

We are an “Investors in People” company and our trained, experienced staff can give as much help and guidance as customers require. They will monitor the orders through production to ensure that we keep our delivery and installation promises.


Your satisfaction is our future