Once your installation is complete, your relationship with the Joedan Group has only just begun. Our dedicated aftersales department will continue to look after your products for as long as they remain yours.
CARE & CONTACT
At Joedan all telephone calls are received by our dedicated receptionists and forwarded to the appropriate office or department dependent on your needs. We do not employ call centres or multiple choice phone systems, and you will be able to speak to a real member of staff quickly and without hassle.
All of our regional offices have their own dedicated service staff. Should you have any problems with any of your products you can easily speak to an experienced service engineer who will be more than happy to help you. If the matter cannot be resolved over the phone, we will arrange a free service call to your home at a time that is convenient to you, in order to assess and rectify any issues.
GOOD CLEAN FUN
All products will need some minimal cleaning in order to maintain their appearance. Joedan windows and doors, and in particular our aluminium ranges require very little in the way of maintenance. Usually it’s just a case of asking your window cleaner to use mild soapy water on the frames and glass and then rinsed off in nice fresh clean water. However, all customers receive a comprehensive care booklet with their new products giving advice about cleaning and maintenance as standard.
Condensation is a natural phenomenon that occurs when water vapour in the air comes into contact with colder surfaces such as glass, mirrors or tiles. These days with improvements in the way we heat and ventilate our homes, and with the high heat-retaining properties of modern windows and glass, condensation rarely occurs. In fact sometimes you can witness condensation on the outside pane of your new window glass. This is simply a sign your products are working perfectly, as they are not allowing the warmth in your home to escape through the double glazed sealed unit. You can find out more about condensation in the care and maintenance booklet given to new customers.
WHY CHOOSE JOEDAN
With over 40 years of experience, we’re proud to be one of the countries longest running independent window and door manufacturers. The Joedan Group puts its emphasis not only on superior quality, but on offering affordable luxury and the best possible customer service.
A Family Run Business
At Joedan, we are a family run business with multiple design centres across the Midlands and Southern England, giving all our customers the chance to 'try before you buy'.
As a leading manufacturer, Joedan offers an exclusive collection of windows & doors. We design and manufacture our own products at our purpose built facility in Tewkesbury, Gloucestershire.
Relaxed Sales Process
At Joedan, we operate a zero-pressure sales experience. We understand customers prefer an experience, where advisors listen to their requirements and try to offer the best solutions in a friendly and relaxed way.
10 Year Guarantee
Joedan offers a comprehensive 10 Year Guarantee. Not only that, you will also be covered for both moving and non-moving parts. Our confidence in our products and dedication to our customers means we’ll be there for you well into the future.
WANT TO GET IN TOUCH?
If you have a query or issue about any of our products or services you can contact the Customer Services team either via email at email@example.com or by completing the form below.
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