Once your installation is complete, your relationship with the Joedan Group has only just begun. Our dedicated aftersales department will continue to look after your products for as long as they remain yours.
CARE & CONTACT
At Joedan all telephone calls are received by our dedicated receptionists and forwarded to the appropriate office or department dependent on your needs. We do not employ call centres or multiple choice phone systems, and you will be able to speak to a real member of staff quickly and without hassle.
All of our regional offices have their own dedicated service staff. Should you have any problems with any of your products you can easily speak to an experienced service engineer who will be more than happy to help you. If the matter cannot be resolved over the phone, we will arrange a free service call to your home at a time that is convenient to you, in order to assess and rectify any issues.
GOOD CLEAN FUN
All products will need some minimal cleaning in order to maintain their appearance. Joedan windows and doors, and in particular our aluminium ranges require very little in the way of maintenance. Usually it’s just a case of asking your window cleaner to use mild soapy water on the frames and glass and then rinsed off in nice fresh clean water. However, all customers receive a comprehensive care booklet with their new products giving advice about cleaning and maintenance as standard.
Condensation is a natural phenomenon that occurs when water vapour in the air comes into contact with colder surfaces such as glass, mirrors or tiles. These days with improvements in the way we heat and ventilate our homes, and with the high heat-retaining properties of modern windows and glass, condensation rarely occurs. In fact sometimes you can witness condensation on the outside pane of your new window glass. This is simply a sign your products are working perfectly, as they are not allowing the warmth in your home to escape through the double glazed sealed unit. You can find out more about condensation in the care and maintenance booklet given to new customers.
WHY CHOOSE JOEDAN
With nearly 40 years of experience, we’re proud to be one of the countries longest running independent window and door manufacturers. The Joedan Group puts its emphasis not only on superior quality, but on offering affordable luxury and the best possible customer service.
A Family Run Business
At Joedan, we are a family run business with multiple design centres across the Midlands and Southern England, giving all our customers the chance to 'try before you buy'.
As a leading manufacturer, Joedan offers an exclusive collection of windows & doors. We design and manufacture our own products at our purpose built facility in Tewkesbury, Gloucestershire.
Relaxed Sales Process
At Joedan, we operate a zero-pressure sales experience. We understand customers prefer an experience, where advisors listen to their requirements and try to offer the best solutions in a friendly and relaxed way.
10 Year Guarantee
Joedan offers a comprehensive 10 Year Guarantee. Not only that, you will also be covered for both moving and non-moving parts. Our confidence in our products and dedication to our customers means we’ll be there for you well into the future.
WANT TO GET IN TOUCH?
If you have a query or issue about any of our products or services you can contact the Customer Services team either via email at email@example.com or by completing the form below.
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement".
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
Used by sites written in JSP. General purpose platform session cookies that are used to maintain users' state across page requests.
This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
The cookie is set by Wix website building platform on Wix website. The cookie is used for security purposes.
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
This cookie is set by the provider Vimeo.This cookie is essential for the website to play video functionality. The cookie collects statistical information like how many times the video is displayed and what settings are used for playback.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
Set by Google to distinguish users.
This cookie is set by Google and is used to distinguish users.
This cookie is used by Google Analytics to understand user interaction with the website.
This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.
This cookies are used to collect analytical information about how visitors use the website. This information is used to compile report and improve site.
Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.
1 year 24 days
Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
1 year 24 days
Used by Microsoft as a unique identifier. The cookie is set by embedded Microsoft scripts. The purpose of this cookie is to synchronize the ID across many different Microsoft domains to enable user tracking.
This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.